Privacy Policy

Information we collect

• Account details such as name, email address, phone number, and profile information.
• Order and ticket details such as purchased events, ticket tiers, seat selections, and order references.
• Payment-related details needed to complete a transaction. Full card details are handled by approved payment providers and are not stored by theticket.
• Device, browser, IP address, and usage data collected for security, analytics, and service improvement.

How we use information

• To create and manage user accounts.
• To process ticket purchases, confirmations, check-ins, refunds, and customer support requests.
• To share attendee and order details with the relevant event organizer for event operations.
• To detect fraud, abuse, unauthorized access, and payment disputes.
• To improve platform performance, reliability, and product decisions.

When information is shared

• With payment processors and banking partners to complete transactions and resolve payment issues.
• With organizers for the events you purchase, attend, manage, or administer.
• With service providers that support hosting, analytics, communications, and customer support under confidentiality obligations.
• When required by law, regulation, court order, or lawful government request.

Data retention and security

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce platform policies.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No internet-based service can guarantee absolute security.

Cookies and communications

theticket may use cookies and similar technologies to keep users signed in, remember preferences, measure performance, and understand how the website is used.

Operational emails and messages related to ticket purchases, check-ins, account security, or policy changes may still be sent even if marketing preferences are disabled.